Effective Date: July 17, 2026
Who We Are
PaintOps is operated by Coastal Standard FL, LLC, doing business as PaintOps. This Privacy Policy explains what information we collect through paintoperations.com, how we use it, and how the PaintOps plugin handles data.
Your Business Data Stays on Your Website
PaintOps is self-hosted software that runs on your own WordPress website.
When you use PaintOps to manage customers, estimates, jobs, schedules, photos, invoices, or financial information, that data is stored in your own WordPress database on your own hosting account.
We do not receive, host, or have access to this information unless you intentionally provide it to us, such as when requesting technical support.
If you use PaintOps to collect or manage personal information about your own customers, you are the data controller for that information and are responsible for complying with applicable privacy laws.
Information We Collect
We may collect the following information through our website and services:
- Information you voluntarily provide, such as your name, email address, company name, and messages you send us.
- Licensing and purchase information when you purchase PaintOps Pro. Payments are processed by Freemius and/or its payment providers. We receive limited order, license, and account information but never receive your full payment card details.
- Technical information such as your IP address, browser type, device information, pages visited, and diagnostic information used to operate and improve our website.
- Cookie and analytics information, including data collected through Google Analytics.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer support.
- Deliver software updates and licensing services.
- Process purchases and manage subscriptions.
- Improve PaintOps and our website.
- Send important service-related communications.
- Send marketing emails where you have chosen to receive them.
- Comply with legal obligations.
Legal Basis for Processing (EEA and UK)
Where the GDPR or UK GDPR applies, we process personal information on one or more of the following legal bases:
- Performing a contract with you.
- Complying with legal obligations.
- Our legitimate interests in operating, securing, and improving PaintOps and our website.
- Your consent, where required by law.
Plugin Licensing and Updates
If you activate PaintOps Pro, we process the information necessary to validate your license, deliver plugin updates, and provide support.
This may include:
- your license key;
- your WordPress site URL;
- your installed plugin version; and
- related account information provided during purchase.
This information is used only for licensing, updates, account management, and support.
Third-Party Services
Some PaintOps features connect to third-party services that you choose to enable. Only the information necessary for the selected feature is sent to these providers.
OpenAI
When you use an AI feature, the information required for that feature, such as uploaded images or selected estimate text, is sent to OpenAI to generate a response.
OpenAI Privacy Policy:
https://openai.com/policies/privacy-policy
Stripe
If you accept online deposits or payments, payment information is securely exchanged with Stripe.
Stripe Privacy Policy:
https://stripe.com/privacy
Google Maps Platform
If address autocomplete or maps are enabled, address information is sent to Google Maps Platform.
Google Privacy Policy:
https://policies.google.com/privacy
Freemius
PaintOps Pro uses Freemius for licensing, plugin updates, purchase management, and optional usage diagnostics (which can be disabled).
Freemius Privacy Policy:
https://freemius.com/privacy/
These providers process information according to their own privacy policies.
Cookies
Our website uses cookies to:
- operate essential website functions;
- remember preferences; and
- understand how visitors use our website through analytics.
Where required by law, we request your consent before placing non-essential cookies.
You can control or disable cookies through your web browser settings.
Sharing Information
We do not sell your personal information.
We may share information only with trusted service providers who help us operate our website and business, such as hosting providers, Freemius, email providers, analytics providers, and payment processors, or where required by law.
We do not sell or share personal information for cross-context behavioral advertising.
Data Retention
We retain website inquiries, support requests, licensing records, purchase information, and other business records only for as long as necessary to:
- provide our services;
- comply with legal obligations;
- resolve disputes; and
- enforce our agreements.
When information is no longer required, we delete or anonymize it where practical.
International Data Transfers
Some of our service providers may process information in the United States or other countries where they operate. Where required by law, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.
Data Controllers
For information relating to your use of the PaintOps website, licensing, billing, purchases, and support services, Coastal Standard FL, LLC (PaintOps) is the data controller.
For customer, estimate, scheduling, job, invoice, and other business information stored within your own PaintOps installation, the owner of the WordPress website where PaintOps is installed is the data controller.
PaintOps does not control or process this information on your behalf.
Security
We use reasonable administrative, technical, and organizational measures to protect the information we collect through our website.
However, no method of transmitting information over the Internet or storing electronic data is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on the laws that apply to you, including the GDPR, UK GDPR, and certain U.S. state privacy laws, you may have rights to:
- access your personal information;
- correct inaccurate information;
- request deletion of your information;
- receive a copy of your information;
- object to or restrict certain processing; and
- withdraw consent where processing is based on consent.
To exercise these rights, please contact us.
Children’s Privacy
PaintOps is intended for business use and is not directed to children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page.
Contact Us
PaintOps
Coastal Standard FL, LLC
1811 Englewood Rd Ste 181
Englewood, FL 34223